Skip to main content

Google Translate Widget by Infofru

Author Site Reviewresults

Creating a sustainable world,
committed to service above all.

Customer Service Hub

Welcome to AmSty’s Customer Service Hub, where we make it easy to access the resources you need. Whether you’re just starting with us or have been a valued partner for years, this page is your go-to for everything from essential documents to insights into our team. We’re here to support your business, providing the guidance and expertise you can rely on. Explore the tools and meet the people who are dedicated to helping you succeed.

Customer Documents

Credit Application Form
All Products
Download PDF
New Customer Information Request Form
Ethylbenzene
Download PDF
New Customer Information Request Form
Polystyrene
Download PDF
New Customer Information Request Form
Styrene
Download PDF

Customer Welcome FAQs

At AmSty, providing you with the best communication and service is our top priority. To ensure your requests are processed efficiently, we’ve provided product-specific group email addresses and outlined key timelines for submission.

How do I contact my AmSty Account Management Specialist?

Email us through one of our product-specific group emails:

For Polystyrene: This email address is being protected from spambots. You need JavaScript enabled to view it.
For Styrene/Feedstocks: This email address is being protected from spambots. You need JavaScript enabled to view it.

Using these product-specific group emails allows us to provide updates and confirmations as quickly as possible.

In the event of a product spill, who should I contact?

As a Responsible Care partner, we are committed to Operation Clean Sweep. Whether you have a spill with hazardous or nonhazardous material, we request that you notify ChemTrec immediately. Also, please contact your AmSty Account Management Specialist.

For 24 Hours Chemical Emergency:

800-424-9300 (US)

703-527-3887(International)

800-681-9531 (Mexico)

601-794-2539 (Colombia)

How do I reach AmSty urgent after-hours?

For urgent after-hours requests, please leave a voicemail message or text 713-614-5126 and an Account Management Specialist will respond. We ask that this number is used for urgent requests only.

How should I submit my Purchase Order?

We request you email your PO directly to the product-specific Account Management Specialist email address:

For Polystyrene: This email address is being protected from spambots. You need JavaScript enabled to view it.

For Styrene/Feedstocks: This email address is being protected from spambots. You need JavaScript enabled to view it.

Please do NOT use an automated system to submit Purchase Orders, as this could prevent your order from being processed correctly.

When should I submit Purchase Orders to my Account Management Specialist?

We request customers submit POs by the 15th of the month prior to shipment. For example, an order with a February delivery date needs to be submitted to your AmSty Account Management Specialist by January 15th.

How soon will I receive Purchase Order confirmation?

At AmSty, we do our best to process your POs as quickly as possible – within 48 business hours. Rest assured, we are working to process your order as quickly as possible. If you do not receive confirmation after 48 business hours, we ask that you follow up with your product-specific Account Management Specialist regarding the status.

How do I request a delivery date change?

Please note that a change is not confirmed until the Account Management Specialist provides you with confirmation.

For Hopper Truck or Tank Truck order shipments, contact your Account Management Specialist a minimum of 3 business days prior to the scheduled shipment date. This allows the necessary time to receive carrier confirmation that the load can be changed.

For Box order shipments, contact your Account Management Specialist a minimum of 5 business days prior to the scheduled shipment date. This allows the necessary time to receive carrier confirmation that the load can be changed.

For Rail shipments, contact your Account Management Specialist a minimum of 5 business days prior to the scheduled shipment date. It is necessary that we have time to work with our plant personnel carrier to confirm that the load can be changed.

Email your requested change directly to the product-specific Account Management Specialist email address. We ask that you do NOT use an automated system to submit changes as this could prevent your change from being processed correctly. Please submit an email directly to one of our product-specific email addresses:

For Polystyrene:  This email address is being protected from spambots. You need JavaScript enabled to view it.

For Styrene/Feedstocks:  This email address is being protected from spambots. You need JavaScript enabled to view it.

How do I submit a cancellation request?

Please note that a cancellation is not confirmed until the Account Management Specialist provides you with confirmation.

For Hopper Truck or Tank Truck order shipments, contact your Account Management Specialist with a minimum of 3 business days prior to the scheduled shipment date. This allows us time to receive carrier confirmation that the load can be cancelled. 

For Box order shipments, we ask that you contact your Account Management Specialist with a minimum of 5 business days prior to the scheduled shipment date. This allows us time to receive carrier confirmation that the load can be cancelled.

For Rail shipments we ask that you contact your Account Management Specialist with a minimum of 5 business days prior to the scheduled shipment date. It is necessary that we have time to work with our plant personnel carrier to confirm that the load can be cancelled.

We request you email your cancellation directly to our product-specific Account Management Specialist email addresses.

For Polystyrene:  This email address is being protected from spambots. You need JavaScript enabled to view it.

For Styrene/Feedstocks:  This email address is being protected from spambots. You need JavaScript enabled to view it.

We ask that you do NOT use an automated system to submit changes, as this could prevent your change from being processed correctly.

What is the transit time for my order?

Please reach out to your Account Management Specialist if you have any questions regarding the transit time for your order. At AmSty, we routinely review transit times and are happy to assist you in this detail. Rail transit times can change regularly, which is why we closely monitor transit times.

How does AmSty manage customer pick-up orders?

For customer pick-up orders, AmSty requires a hold harmless form to be submitted and approved prior to the load pick-up date. The approval process takes time to complete. If you foresee that you may require customer pick-up orders, we recommend you inquire and submit the hold harmless form as soon as possible.

Who do I contact regarding product lead time or additional product availability?

Please contact your Account Management Specialist and we will gladly assist.

How can I submit a rush order?

We understand there can be disruptions or production changes that require urgent material requests. We ask that you provide as much lead time as possible for rush orders to allow AmSty to provide your material as quickly as possible. To ensure the best possible service, we request 5 business days for rail or boxed material, and 3 business days for hopper and tank trucks orders.

Who do I contact regarding pricing requests?

Please contact your AmSty Commercial Account Manager directly with questions regarding pricing.

Who do I contact regarding potential invoice discrepancies?

Please contact our Account Receivables team at This email address is being protected from spambots. You need JavaScript enabled to view it. or your AmSty Commercial Account Manager for questions regarding invoicing.

Have a Question?

Polystyrene: Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Styrene and Feedstocks: Contact us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Phone: (844) 512-1212 during office hours or
(713) 614-5126 for urgent after hours requests.