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Customer Welcome FAQs
At AmSty, providing you with the best communication and service is our top priority. To ensure your requests are processed efficiently, we’ve provided product-specific group email addresses and outlined key timelines for submission.
Email us through one of our product-specific group emails:
For Polystyrene:
For Styrene/Feedstocks:
Using these product-specific group emails allows us to provide updates and confirmations as quickly as possible.
As a Responsible Care partner, we are committed to Operation Clean Sweep. Whether you have a spill with hazardous or nonhazardous material, we request that you notify ChemTrec immediately. Also, please contact your AmSty Account Management Specialist.
For 24 Hours Chemical Emergency:
800-424-9300 (US)
703-527-3887(International)
800-681-9531 (Mexico)
601-794-2539 (Colombia)
For urgent after-hours requests, please leave a voicemail message or text 713-614-5126 and an Account Management Specialist will respond. We ask that this number is used for urgent requests only.
We request you email your PO directly to the product-specific Account Management Specialist email address:
For Polystyrene:
For Styrene/Feedstocks:
Please do NOT use an automated system to submit Purchase Orders, as this could prevent your order from being processed correctly.
We request customers submit POs by the 15th of the month prior to shipment. For example, an order with a February delivery date needs to be submitted to your AmSty Account Management Specialist by January 15th.
At AmSty, we do our best to process your POs as quickly as possible – within 48 business hours. Rest assured, we are working to process your order as quickly as possible. If you do not receive confirmation after 48 business hours, we ask that you follow up with your product-specific Account Management Specialist regarding the status.
Please note that a change is not confirmed until the Account Management Specialist provides you with confirmation.
For Hopper Truck or Tank Truck order shipments, contact your Account Management Specialist a minimum of 3 business days prior to the scheduled shipment date. This allows the necessary time to receive carrier confirmation that the load can be changed.
For Box order shipments, contact your Account Management Specialist a minimum of 5 business days prior to the scheduled shipment date. This allows the necessary time to receive carrier confirmation that the load can be changed.
For Rail shipments, contact your Account Management Specialist a minimum of 5 business days prior to the scheduled shipment date. It is necessary that we have time to work with our plant personnel carrier to confirm that the load can be changed.
Email your requested change directly to the product-specific Account Management Specialist email address. We ask that you do NOT use an automated system to submit changes as this could prevent your change from being processed correctly. Please submit an email directly to one of our product-specific email addresses:
For Polystyrene:
For Styrene/Feedstocks:
Please note that a cancellation is not confirmed until the Account Management Specialist provides you with confirmation.
For Hopper Truck or Tank Truck order shipments, contact your Account Management Specialist with a minimum of 3 business days prior to the scheduled shipment date. This allows us time to receive carrier confirmation that the load can be cancelled.
For Box order shipments, we ask that you contact your Account Management Specialist with a minimum of 5 business days prior to the scheduled shipment date. This allows us time to receive carrier confirmation that the load can be cancelled.
For Rail shipments we ask that you contact your Account Management Specialist with a minimum of 5 business days prior to the scheduled shipment date. It is necessary that we have time to work with our plant personnel carrier to confirm that the load can be cancelled.
We request you email your cancellation directly to our product-specific Account Management Specialist email addresses.
For Polystyrene:
For Styrene/Feedstocks:
We ask that you do NOT use an automated system to submit changes, as this could prevent your change from being processed correctly.
Please reach out to your Account Management Specialist if you have any questions regarding the transit time for your order. At AmSty, we routinely review transit times and are happy to assist you in this detail. Rail transit times can change regularly, which is why we closely monitor transit times.
For customer pick-up orders, AmSty requires a hold harmless form to be submitted and approved prior to the load pick-up date. The approval process takes time to complete. If you foresee that you may require customer pick-up orders, we recommend you inquire and submit the hold harmless form as soon as possible.
Please contact your Account Management Specialist and we will gladly assist.
We understand there can be disruptions or production changes that require urgent material requests. We ask that you provide as much lead time as possible for rush orders to allow AmSty to provide your material as quickly as possible. To ensure the best possible service, we request 5 business days for rail or boxed material, and 3 business days for hopper and tank trucks orders.
Please contact your AmSty Commercial Account Manager directly with questions regarding pricing.
Please contact our Account Receivables team at
Have a Question?
Polystyrene: Contact us at
Styrene and Feedstocks: Contact us at
Phone: (844) 512-1212 during office hours or
(713) 614-5126 for urgent after hours requests.